The principal role of the Sr. Billing Analyst is to assist with day to day operational procedures within retail customer billing and Electronic Data Interchange (“EDI”) functions.

FOCUS AND RESPONSIBILITIES

Ensure in all customer enrolments and invoicing are processed accurately and timely

Follow up and assist customers with billing issues, invoices, and past due balances

Update energy indexes for complex billing

Create expertise around the use of the
Company’s Billing system data

Collaborate with Sales and Operational Teams to ensure proper integration between systems

Monitor all EDI transactions for accuracy and timeliness

Train new employees on utility and system billing procedures

Support company expansion by researching new markets and territories

DECISION-MAKING AUTHORITY

The post holder is expected to plan, structure, and prioritise their day to day work to meet their objectives, the requirements of their manager and the needs of the project or activity. This may include coordination of other internal or external resources at an activity level.

Complex and structural decisions should be cleared with the line manager.

ASSIGNMENT AND PLANNING OF WORK

Assignments will largely come from engagement with the Billing Department. Work is also generated by the line manager or through other initiatives.

Experience with retail energy billing systems

Experience with utility tariffs and rules regarding billing and EDI

Strong attention to detail

Energetic, driven and committed to success while working under tight time constraints and pressure.

Strong ability to work collaboratively within teams

High emotional resilience and good interpersonal and relationship building skills.