JOB PURPOSEThe principal role of the Sr. Billing Analyst is to assist with day to day operational procedures within retail customer billing and Electronic Data Interchange (“EDI”) functions.
FOCUS AND RESPONSIBILITIES
Ensure in all customer enrolments and invoicing are processed accurately and timely
Follow up and assist customers with billing issues, invoices, and past due balances
Update energy indexes for complex billing
Create expertise around the use of the
Company’s Billing system data
Collaborate with Sales and Operational Teams to ensure proper integration between systems
Monitor all EDI transactions for accuracy and timeliness
Train new employees on utility and system billing procedures
Support company expansion by researching new markets and territories
DECISION-MAKING AUTHORITY
The post holder is expected to plan, structure, and prioritise their day to day work to meet their objectives, the requirements of their manager and the needs of the project or activity. This may include coordination of other internal or external resources at an activity level.
Complex and structural decisions should be cleared with the line manager.
ASSIGNMENT AND PLANNING OF WORK
Assignments will largely come from engagement with the Billing Department. Work is also generated by the line manager or through other initiatives.