Retail Energy Jobs
 
 
Energy Customer Service Specialist
Confidential
View all jobs from this company

<< Go back

Post Date: May 27, 2021
Job Type: Contract
Industry Type: Electricity
Company Type: Other
Start Date: - n/a -
Salary: $35K - $40K per year
Location: US - Texas - Houston
Job Reference: - n/a -
APPLY NOW
    Email Job to a Friend
    Save Job to Inbox
    Printer Friendly

Description
Job Description
This position is responsible for providing service to customers in the Electricity industry in Texas.


Essential Duties/Responsibilities:

Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Process disconnection and re-connection requests
Enroll customers and resolve enrollment issues
Initiate collection activity on past due accounts and process disconnection and re-connection requests
Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role


Skills/Knowledge/Abilities:

Bilingual (English/Spanish) Required
Outstanding phone etiquette and polished communication skills (written and verbal)
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high quality customer service
Strong quantitative, analytical, and problem solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Comfortable in a fast paced environment where change is commonplace


Experience:

Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
Experience within the ERCOT retail electricity market strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred






  Home Job Search Post Resume Post a Job My Account Job Seeker Registration Contact Us Feedback Privacy
Powered by JOBBEX®  
 
© Copyright 2021 RetailEnergyJobs.com. All Rights Reserved